It's important to provide you with the best possible customer service at all times. Being a one woman show I kindly ask for your patience when issues arise. If you have any questions at any stage of your purchase please let me know at hello@rhiannonsmith.com.au and I will do my best to accommodate you as quickly as possible.

Payment
Accepted forms of payment include PayPal, Afterpay and credit card payments. All items are priced in Australian dollars and include GST.

Shipping
All items are hand made to order and will be dispatched 7 - 10 business days after receipt of payment. If you have a deadline, please contact me at hello@rhiannonsmith.com.au and I will endeavour to meet it. Occasionally an item will require extra time to complete and you will be contacted with an estimate of when you can expect your order to be dispatched. I offer no guarantees on delivery times.

Within Australia: All items are shipped via Sendle, Australia's first carbon neutral delivery service. I offer this service free of charge to all customers with purchases over $200 AUD. Express Post is also available for an additional cost, pease choose your preferred delivery method during checkout.

Outside Australia: International orders are shipped via Sendle, Australia's first carbon neutral delivery service at a cost of AUD$20.00 (10 - 30 days). Please note that items shipped internationally may incur extra import or customs fees on receipt which are payable by the receiver. Please contact your local authority for more information.

Refunds and Exchanges
It is the purchaser’s responsibility to inspect all items upon delivery. If you believe you’ve received a faulty item, please contact my studio directly at hello@rhiannonsmith.com.au and include a full description and photographs of the item within 7 days of receiving your purchase. If the item is deemed to have a production fault, a repair or replacement will be issued.

Buyers are responsible for any shipping or handling fees of the return. Please carefully package the item, unworn and in its original packaging materials and return via registered post. Rhiannon Smith is not responsible for any loss or damage caused during the shipment of the return.

All items will be reviewed and you will be notified of the required action. Jewellery items damaged due to general wear and tear, intentional or unintentional mistreatment, cannot be considered for replacement or refund. I do offer a repair service for a small fee, please contact my studio directly at hello@rhiannonsmith.com.au and include a full description and photographs of the item and I will contact you with a quote.

Privacy
All information provided by you is strictly confidential. Personal information is used only to ensure the best possible shopping experience, it will not be shared, circulated or modified in any way without your prior consent.

Disclaimer
I reserve the right to modify this privacy policy at any time, so please review it frequently. If significant changes to this policy are made it will be notified here. I aim to provide the most accurate and up to date content on this website. Unfortunately, there may be occasional price changes, unavailable items, descriptive inaccuracies or other unintentional errors on this site. I reserve the right not to be liable for these errors or changes.

By accessing, browsing or using this site, you acknowledge and agree to the terms and conditions, as well as any relevant disclaimers contained therein. Further, by continuing, you acknowledge that you have read, understood and accepted these Terms and Conditions. By purchasing a product from this website, you agree to be bound by these Terms and Conditions. Last updated March 2022

Size Guide
Ring sizes are very specific and it's important to ensure your measurements are correct. There are a few ways you can measure your size, each outlined below.

You can order a re-useable ring sizer HERE that will be posted directly to your home or office.

Print out this handy PDF to help find the size of an existing ring that fits you, as well as a conversion chart for international sizing.

Or you can find a helpful visual guide on how to measure both your own or your partners ring size in this VIDEO.

Finally, we can arrange an in person meeting where I can accurately measure you for the perfect fit.

Care
​Significant care is taken to ensure every Rhiannon Smith piece is of the highest quality. As such it should be worn and treated with care to keep it looking its best.

I strongly recommend removing your jewellery when sleeping, swimming, exercising, gardening and doing household chores. Refrain from knocking or scraping jewellery against hard surfaces as this can scratch and chip metal and gemstones.

Storage

When not being worn, store your jewellery in an airtight bag (with the exception of pearls) or the jewellery packaging provided.

Cleaning
Silver
Silver jewellery is best when worn regularly and can begin to tarnish if left exposed to open air for longer periods. It can also tarnish when exposed to certain liquids and fumes including chlorine, sulphur, salt water, perfumes, body lotions and even the natural PH of someone’s skin. There are many high quality silver jewellery cleaners available on the market, however you can also clean your silver using natural products found at home. I suggest using a mixture of warm soapy water and a soft bristled brush. A gentle rub with a jewellery polishing cloth will also clean your piece easily.

Gold
Gold is quite a soft material so I recommend wearing your gold piece with care to avoid scratches and dents on the surface of your jewellery. Gold can be easily cleaned using a jewellery polishing cloth or warm soapy water and a soft bristled brush. Make sure to carefully rinse and dry your piece before storing or wearing

Plated Metal
Plated pieces require extra care when worn and being cleaned. Plating is a process where a very thin layer of metal (such as gold) is applied to another metal (such as silver). This thin layer is susceptible to chipping and wear over time so we recommend getting your piece re-plated every so often to keep it looking its best. I offer a re-plating service for your piece for a small fee, please email hello@rhiannonsmith.com.au for further information regarding my re-plating service. I recommend your plated piece be gently cleaned with a soft cotton cloth or plain warm water and dried immediately with a soft cotton cloth before storing or wearing.

Gemstones and Pearls
Gemstones and pearls are delicate and should be cleaned with care. Gemstones are prone to chipping if knocked against hard or abrasive surfaces so it is best to clean your stone pieces with warm soapy water and a soft bristle brush. Pearls must be kept away from water and any kind of cleaning product as these can degrade the pearl prematurely and lead to dulling of the pearls lustre. I recommend giving your pearl piece a gentle rub with a lint free cloth.